My garage door malfunctioned after 12 years of service. I looked up repair companies and Precision looked the best and is a BBB member. One quick call and an appointment convenient to me was scheduled.
The morning of appt. they called, told me what tech was coming , then texted his picture. In the promised time they were here and totally inspected my door and opener. Then diagnosed the problem.
After offering me three solutions- good, better, and best , I made a choice and the techs went to get the part from the warehouse. They stock many parts on the truck but did not have the belt and assembly needed on the truck. As promised they were back within an hour with everything they needed.
About a half hour later the job was complete, parts installed, adjustments made and operation tested.
They then reviewed what had been done and charged me the agreed upon price.
Quick repair, easy to deal with, great communications and great service technicians that got the job done.
That’s the way to earn customers and referrals. I highly recommend this company. Thanks for the fast repair
My garage door malfunctioned after 12 years of service. I looked up repair companies and Precision looked the best and is a BBB member. One quick call and an appointment convenient to me was scheduled. The morning of appt. they called, told me what tech was coming , then texted his picture. In the promised time they were here and totally inspected my door and opener. Then diagnosed the problem. After offering me three solutions- good, better, and best , I made a choice and the techs went to get the part from the warehouse. They stock many parts on the truck but did not have the belt and assembly needed on the truck. As promised they were back within an hour with everything they needed. About a half hour later the job was complete, parts installed, adjustments made and operation tested. They then reviewed what had been done and charged me the agreed upon price. Quick repair, easy to deal with, great communications and great service technicians that got the job done. That’s the way to earn customers and referrals. I highly recommend this company. Thanks for the fast repair
- Kevin Zanca