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Derek Doane
Tech ID#: 10
Reviews: 15
Average: 4.67 stars
Background: 10/17/2018
Drug Test: 10/23/2018

Derek Doane

Technician
Derek Doane has received 15 reviews, averaging:

Derek Doane's Bio:

Hello my name is Derek, and I've lived in and around New Orleans most of my life. I have 3 beautiful daughters and a lovely wife!
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called and advised the person who answered the phone that I had a cable had come off and broke and needed someone to repair it. I asked for him to give me a ballpark of what it would cost. I was advised that it would be approx. $55 plus the service fee. Instead of repairing it, they sent Max out and he gave me a quote to have a torsion cable system at a cost of $688 per door and could not repair it. If I wanted the spring and cable system it would cost me more to order those parts than it would to get their torsion cable system and then charged me a service fee of $49.95. That is not good business. He knew before he came that I had a spring and cable and the cable had come off because I told them that. Tried real hard to sell the torsion cable system. I was not biting.
Debra LeBreton
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were very pleased with the prisoners & professional work we received. He offered three ways of repairing our door & was not pushing the most costly. I would highly recommend this company to anyone.
Paulette Church
A Response from: Cathleen Steele

Thank you Paulette for your kind words. We work extremely hard to provide the best service for our customers. It makes us happy to know our work is appreciated! Thank you for choosing Precision Door Service and please keep us in mind for any needs you may have in the future.

Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

i have not made a decision on which door i want or need. thanks
Michael Siekmann
A Response from: Cathleen Steele

Mr. Siekmann we would be happy to help you go through any options you may be considering. Please contact us at 504-372-5709 if there is anything we can do to help.

Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Door kept their next day appointment and their service staff was very professional. My garage door could not be repaired and Dereck showed me why it would need replacing. He examined the system, measured, and wrote me an estimate for replacement. Dereck informed me of the time frame required to order and install a new garage door.
Mary Harrison
A Response from: Cathleen Steele

Thank you Mary for your 5 star review! We are so happy to know you were pleased with the level of service Derek provided. Technician Derek works very hard to maintain the level of knowledge and skills he has, and we are proud to have him on our team. Thank you for your business and please keep us in mind for any of your future needs.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door malfunctioned after 12 years of service. I looked up repair companies and Precision looked the best and is a BBB member. One quick call and an appointment convenient to me was scheduled. The morning of appt. they called, told me what tech was coming , then texted his picture. In the promised time they were here and totally inspected my door and opener. Then diagnosed the problem. After offering me three solutions- good, better, and best , I made a choice and the techs went to get the part from the warehouse. They stock many parts on the truck but did not have the belt and assembly needed on the truck. As promised they were back within an hour with everything they needed. About a half hour later the job was complete, parts installed, adjustments made and operation tested. They then reviewed what had been done and charged me the agreed upon price. Quick repair, easy to deal with, great communications and great service technicians that got the job done. That’s the way to earn customers and referrals. I highly recommend this company. Thanks for the fast repair
Kevin Zanca
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I spend few thousand dollars to get this service , I have hard time getting updates and spend few weeks with the garage entrance cover with plastic and worrying about someone breaking in the house .
Eddy Guillen
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The two repairmen that serviced our garage door today were top notch. They were skilled, knowledgeable, and polite. I highly recommend this company. I am so thankful that we found you!
Julie Ranzino
A Response from: Bobby Boes

Hi Julie, Thanks for choosing Precision! We truly appreciate your business and the 5 star review.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was only for a quote but they came out to my house and proceeded to work on the quote. More to follow.
Ryan Brown
A Response from: Bobby Boes

Thank you for calling Precision! We hope to hear more from you Mr. Brown.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Unbelievable service when you can find a repair company through a google search, make a service appointment through an online chat, provide service in less than an hour, and have my garage door repair completed in less then 45 minutes. Service tech was extremely professional, knowledgeable, and quick.
Korey Walker
A Response from: Bobby Boes

Hello Korey, We really appreciate the review! Thanks for choosing Precision Door Service!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This entire process was amazing and seamless, from the website to the technician!
Diane Austin
A Response from: Bobby Boes

Thank you for the 5 star rating. We greatly appreciate your business. We are very big on customer service standard and professionalism. It sound like we hit that mark for you!

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent same day service on a weekend! Would definitely recommend Precision Overhead Garage Door Service!
Dawn Taverna
A Response from: Bobby Boes

Hello Mrs Dawn, Thank you for your kind review. We greatly appreciate your business!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was an hour late which is why I gave a 4 star, instead of a 5 star rating. Other than that the service was excellent, the technician was professional, and the work was completed quickly with no issues. Would definitely use them again.
Laurie Holder
A Response from: Bobby Boes

Hello Mrs.Laurie, We are sorry for any inconvenience this may have caused you. We are glad to hear that in the end our technician was able to provide you with the customer service that Precision Door strives for. Thank you for choosing Precision Door and we look forward to working with you in the future should the need arise.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bryant was an excellent installer. Very polite and efficient
Jack and Melanie White
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bryant Juneau was very nice, polite and knows what he is doing. The service was excellent and prompt. Came out within 1.5 hours of the call for service because my garage door spring broke and my vehicles were trapped inside. Will recommend Precision to all my friends.
Mike Jackson
A Response from: Bobby Boes

Hello Mr. Mike, Thank You for choosing Precision Door Service! We greatly appreciate your business as well as your kind words for our technician, Bryant!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was very pleased with the service and the politeness of the service men. They were actually across the street servicing our neighbors door when my husband went and talked to them, they came right across after his door was repaired and took care of ours. We will always recommend your company to anyone who needs repair or a new door.
Roger Martin
A Response from: Bobby Boes

Thank You Mr. Martin for your kind review! We greatly appreciate your business and look forward to working with you in the future if needed. We also Thank You for recommending Precision Door to others as well!

Service Provided:
Garage Door Opener Repair
Product:
Garage Doors